Factory Speed Shop, LLC is a nationwide dealer of high performance motorcycles and parts and accessories for motorcycles.

TERMS OF SALES

Please read this information completely before you make a purchase from Factory Speed Shop, LLC. These terms govern all of our sales. These terms shall be interpreted according to the laws of the state of Colorado. You placing an order, whether signed or unsigned, will constitute acceptance of these terms and guarantee of payment on order and under the guidelines set below.

ALL SALES ARE FINAL

All purchases are final. No refunds on any returns whatsoever. Returns of in stock - in store items are solely granted at our discretion with a 20% restocking fee. Special order items are non-returnable for any reason other than a possible mistake on our part.

3 EASY WAYS TO ORDER

1.BUY ONLINE

2.EMAIL US

3. CALL US

SECURED ON LINE ORDERING

Our website and shopping cart system uses the latest technology on all of our servers using Secured Sockets Layer (SSL) encryption that works with Microsoft Explorer, Netscape Navigator, and AOL''s browsers to protect all of your personal information.

All of our ordering forms and transmissions are secured for safe on-line ordering. We understand if you are not comfortable ordering on-line. Please call us and we will happily assist you with your needs. Please do not call us requesting part numbers.

PRICES

Prices are subject to change at any time and may be updated after the order is processed. We will contact you prior to any price increase that will affect your order. We are not legally bound to sell at posted or advertised prices. All items are billed at the latest prevailing rates.

CANCELLED AND REFUSED ORDERS

Due to our automated order and fulfillment system, Internet and telephone orders cannot be cancelled once placed. There are no exceptions to this. Orders refused by purchaser are not valid for store credit or return. We do not get the items returned by the carrier.

PAYMENT OPTIONS

We accept the following forms of payment:
VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, MONEY ORDERS, and CASHIERS CHECKS

All orders are charged once they are placed. This policy ensures us that our customers are serious buyers and have the ability to pay for the parts ordered. We use an automated ordering system that insures accurate and efficient order processing. If you want to place an order, we expect you are ready to pay for it.

We security check all of our credit card orders for both our customers and for our protection. Each credit card has a specific code built into the actual account number based on its security code and expiration date. Our system tests the validity of the card as well as the address and security verification on your credit card. Please note that every credit card has what''s called a billing address. This is the address that your bill is mailed to each month. It may not be where you live depending on what arrangement you have with the issuing credit card bank. We only ship to the credit card billing address for your protection.

FOREIGN ORDERS

We do not accept or fulfill foreign orders at this time.

SHIPPING RATES

Our shipping charges are quite simple. We charge shipping based on the overall order weight, box size and zone you are having the parts shipped to. Orders over $500.00 are shipped for free. Free freight orders are based on non-UPS/FedEx oversized items. If an order is over $500.00 and has oversized, truck freight or high value insurance. Additional fees will be applied.

All items are shipped UPS/FedEx ground unless otherwise specified. Express air must be previously arranged. These rates are based on standard items. Oversized items will be billed by actual dimensional weight and the above charts may not apply. Also, tires are billed at this rate on orders that only have tires within them. Orders that have parts and tires will have the tire shipping price as well as the parts shipping. Tires are excluded from free shipping prices.

We can ship your order express. For express shipping rates and policies, please contact us. Express air rates are based on actual dimensional weight, number of boxes and value of packages shipped.

All orders will have a handling fee. Handling fees are made up of UPS/FedEx insurance and value rating. Shipping supplies such as boxes and labels are also built into the handling fee. All orders will have a handling fee including orders that are picked up from our warehouse. Minimum handling fee is $3.00. If a part is a free freight item, it will have a handling fee. Handling fees on free fright items are based on actual value for insurance and dimensional weight, not box size.

Shipping outside the USA is only available to Canada and is shipped only via UPS Ground Canada Service. Additional shipping charges will apply to Canadian orders. Actual shipping charges will be billed to Canada. Factory Speed Shop is not responsible for additional charges such as tax and duties imposed by the country.

Free shipping is available in the continental USA only. Free shipping is through the carrier of our choice. The following items are excluded from free shipping. Bikes, Bike Stands, Tires, Wheels, Lube and Oil, Fenders, Seats, Exhaust Systems, Oversized Handlebars, Sub Frames and Frames, Swing-arms, Engines, Rolling Chassis, Frame Kits, Suspension Components, Complete Suspensions, Engines and Transmission Cases, Fork legs or Assemblies.

Note: Some items that are oversized are not listed will fall into oversized exclusion at our discretion. Please note we cannot list all these items and that shipping costs on these items is at our discretion and based on actual shipping weight from our warehouse to you.

DELIVERY TIME

UPS/FedEx Ground shipping is not guaranteed within a specific delivery time. Regular shipping within the United States takes 7 - 10 business days. Orders generally take 1 to 2 business days to process. Order processing time is still needed even with express shipping. These times can be extended during peak seasons or carrier delays.
Orders shipped express are guaranteed for their service after the product leaves our warehouse. Orders generally take 1 to 2 business days to process. Order processing time is still needed even with express shipping. Next day air is guaranteed the next business day after it leaves our warehouse. 2-Day air is 2 business days after it leaves our warehouse. 3 day is 3 to 4 business days after it leaves our warehouse. Express shipping is not refundable if not delivered on time. You will be issued a store credit for the express shipping amount only towards a future purchase.
We ship by United Parcel Service for shipment accuracy and consistency. They are the most reliable carrier. If you need to arrange an alternate shipping address, please contact by phone. We are open Monday through Friday 9:00 am to 3:00pm Mountain time. Specific security measures must be taken in order to provide this service.

DAMAGED SHIPMENTS

Please advise the shipping carrier of the damage and before you sign for the parcel, open and inspect the items. If you find the item is actually damaged. Please have the driver mark the parcel as damaged in their log. We are open Monday through Friday 9:00 am to 3:00 pm and can advise you on how to handle a shipping damage claim. All damage claims must be made within 2 business days from the date your package was received or dropped off. We will ship your replacement item out at our discretion and only once were advised from the shipping carrier that their claim process has been started. Please be patient. Standard processing time is 8 - 10 business days. It is important that you keep the original damaged shipping container for the carrier to inspect. They will send the UPS/FedEx driver back to your drop off location to inspect the damage. Please note that when the driver drops off your package, they note if it was damaged on in good condition. If they noted no damage in their computer and you call after the 2-business day timeline. No claim or action can be taken to replace your merchandise. The sale is final.
All sales are final. We are open Monday through Friday 9:00 am to 3:00 pm. All returns and exchanges must have a Return Authorization Number assigned from Factory Speed Shop prior to shipping the item back to our shop. All returns and exchanges must be made within 30 days of purchase. Items will not be exchanged if original packaging is opened, damaged or ruined. Apparel cannot be worn or washed. If an item is sent back to us and does not fall within these guidelines, no return or exchange will be granted, and the item will be billed freight and sent back to you.

WARRANTIES AND LIMITATIONS

All of our parts and accessories are first run. All of our parts and accessories come with a full manufactures warranty. We are licensed by all of the manufactures to legally sell you these parts so their warranty is valid. Factory Speed Shop, LLC. makes no representations or warranties as to any of the products described or sold by Factory Speed Shop, LLC. expressed or implied including fitment of product. The manufacturer makes the final call on all warranty items. If they decide to deny your warranty, we don’t have any other recourse. We will be happy to put you in contact with the manufacturers customer service department. The manufacturer governs all warranties. Not Factory Speed Shop. Please note that some items must be sent directly to the manufacturer for warranty items. Not all manufacturers will reimburse you for shipping.
Factory Speed Shop, LLC. is not responsible and cannot be held liable for any part that is purchased or obtained in any way from our company. Motorcycling is dangerous and riders and owners assume full responsibility. Ride safely.

BACKORDERED PARTS

Occasionally a manufacture backorders an item we do not have in stock. We will automatically cancel a backorder after 30 days unless you the customer notifies us of your intentions to stay on a backorder wait. Backorders are filled and shipped when the part becomes available to us. We will ship your in stock items separately and either e-mail, telephone or mail you regarding your back order items. Please look at your invoice regarding any backorder items.
We bill backorder items at the time of your order. We specialize in obtaining hard to purchase items due to back orders. In order to provide this service, all back orders are pre billed and can only be cancelled in writing.
You can cancel your backorder item at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . We will not accept telephone cancellations on backorder items. We ship back orders at no additional shipping or handling charge.

RESTOCKING FEE

Restocking fees are 20% and are assessed by the manufacturer for parts they have to take back. We must pass this fee along to the customer when items are returned to us.

REFUNDS

All sales are final. We only refund specific items at our discretion. Backorders are generally the only exception. We make every attempt to process a refund to you as soon as possible. Refunds generally will post to your credit card in 1 billing cycle. Remember, we only refund back order items, not returns.

QUANTITY PACKAGING

Please check the quantity amounts of the part you are purchasing. We do not break down packaging quantities on orders. Some products are packaged in multiple quantities. Please check quantity of packaging before placing your order. No parts will be accepted for return because of the quantity of the package. We will adjust your on line order pricing to reflect correct package quantity. We will not notify you of quantity adjustments. Your invoice will reflect these changes.

SALES TAX

You only have to pay sales tax if you live in Colorado.

EXCHANGES AND RETURNS

All sales are final. For exchanges, please email us. We are open Monday through Friday 9:00 am to 5:00 pm. We will issue you a RA# (Return Authorization Number) to label on your box. All returns and exchanges must be made within 30 days of purchase. Items will not be exchanged if original packaging is opened, damaged or ruined. Apparel cannot be worn or washed. If an item is sent back to our shop and does not fall within these guidelines, no return or exchange will be granted, and the item will be billed freight and sent back to you. Please do not mark up the original packaging. Please do not return items back to us in their original packaging. Please repack the items securely in a box to protect the original packaging. We do not accept C.O.D shipments for returned freight items. These will be refused. We suggest you use a reliable shipping carrier such as UPS/FedEx and insure your items for full value. We are not responsible for lost packages sent back to our shop. You will need a copy of your original receipt with the return information section filled out completely on the rear of your invoice. All returns will have a 20% restocking fee.

PRIVACY

Disclosure Regarding Collection and Use of Personal Information
Thank you for visiting Factory Speed Shop, LLC. This notice explains our online information collection and use practices and the choices you can make about the way we use and share such information. Please take the time to read and understand this policy so that you can understand how we use your personal information. OUR ONLINE INFORMATION COLLECTION AND USE PRACTICES MAY DIFFER FROM OUR PRACTICES REGARDING INFORMATION OBTAINED OFFLINE.
REMEMBER, IF YOU REGISTER WITH FACTORY SPEED SHOP, LLC. OR PURCHASE SOMETHING FROM US, YOU AGREE TO THESE TERMS.

CONTACT INFO

If you have any questions or concerns about this privacy policy you can e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it